Authenticity
Authenticity
Graedance is made in small runs from our studio in Melbourne. Every piece we sell, we sell ourselves.
graedance.com.
We do not operate any other website. If you are looking at a Graedance store on
another domain, it is not ours, whatever it says in the footer.
Where you can buy Graedance
- graedance.com, our own store, and the only place we sell online.
- Selected stockists. A small number of retailers carry our pieces. If you are not sure whether a stockist is genuine, write to us and we will tell you.
- In person, by appointment at the studio, Suite 504, 358 Lonsdale Street, Melbourne.
That is the whole list. We do not sell through marketplaces, we do not run outlet stores, and we do not hold permanent sales.
How to tell
If a site is claiming to be us, these are the things worth checking.
-
The domain. Ours is
graedance.com. Nothing else. Read it carefully, including the ending. - The prices. Our pieces are made in recycled sterling silver in small runs. We hold occasional seasonal sales, and we announce them ourselves by email. A site offering our whole collection at 70 percent off is not us.
- The details. We publish who we are. Nueverse Pty Ltd, our studio address, and a real contact. A store that will not tell you what company it is or where it trades from is telling you something.
-
The email. We write from
team@graedance.com, and a copied site may well display that same address. Seeing our address on a site does not make it ours. The domain in the browser bar is what matters.
Sites we know are not ours
As at August 2026, the domain below has copied our name, our logo, our photography and our product descriptions, and lists our own support address as its contact. It is not connected to us in any way. We are working with its registrar, its host and the relevant authorities to have it removed.
graedancegems.shop
We will update this page if there are others.
If you have already ordered from a site that was not ours
We are sorry. It is a horrible thing to happen, and you have not done anything wrong. These sites are built to be convincing.
Your payment did not reach us, which means we are not able to send the piece or refund you. What we would do straight away is this.
- Contact your bank or card provider today and ask to dispute the charge, on the basis that the merchant misrepresented its identity. Card schemes handle this often and are usually able to reverse it. The sooner you call, the better.
- Keep your order confirmation and any emails. Your bank will ask for them.
- Report it. In Australia, at scamwatch.gov.au. Elsewhere, your bank can point you to the right consumer body.
And do write to us at team@graedance.com. If you can tell us the date, the amount, and how the charge appears on your statement, it helps us get the site's payment processing cut off, which is the quickest way to stop it happening to someone else. Please do not send card numbers, just how the merchant name reads.
Not sure?
Write to team@graedance.com with the link and we will tell you. There is no wrong question here, and we would much rather answer it before you order than after.
