FAQ
SHIPPING
How much does shipping cost?
We offer subsidised and free shipping worldwide. Within Australia, standard shipping is $9 AUD (3–7 business days) and express shipping is $14 AUD (1–3 business days). Spend over $240 AUD to receive free express shipping.
For international rates and free shipping thresholds by region, please visit our Shipping page.
All shipments are 100% carbon neutral, offset through Shopify Planet.
How long will my order take to arrive?
Orders are processed Monday–Friday and shipped from Melbourne, Australia.
Australia: 1–3 business days (express) or 3–7 business days (standard).
United States: 2–3 business days.
United Kingdom & Europe: 2–4 business days.
Asia: 1–3 business days.
New Zealand: 1–2 business days.
Canada: 2–3 business days.
Rest of World: 2–4 business days.
International orders are dispatched via DHL or FedEx. Tracking details will be sent via email once your order has been dispatched. Delivery timeframes are estimates and may be affected by weather conditions or import processing delays.
Will I be charged duties or taxes on my international order?
For orders shipped to the United States, all duties and tariffs are covered by us for a seamless checkout experience.
For all other international destinations, import taxes and duties set by your local government remain the responsibility of the purchaser. We recommend checking with your local customs office for specific rates.
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel's journey. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at team@graedance.com.
How long does it take for my order to be processed?
Orders are typically processed and dispatched within 1–2 business days (Monday–Friday). During new collection launches or peak periods, processing may take an additional 1–2 business days. You will receive an email confirmation once your order has shipped.
RETURNS
What is your returns policy?
We offer a 14-day return policy from the date you receive your order. To be eligible, your item must be unworn, unused, with all tags attached, and in its original packaging.
To initiate a return, log in to your account on our website, select your order and the item(s) you wish to return. Return shipping is the responsibility of the buyer — we recommend using a tracked or courier service, as we are not responsible for missing return parcels.
For full details, please visit our Returns Policy page.
Are there items that cannot be returned?
For hygiene reasons, earrings cannot be accepted for change-of-mind returns. We also cannot accept returns on custom orders, gift cards, or items purchased as part of a special offer.
Items that show signs of wear, damage, or tarnish are not eligible for return. Please refer to our Jewellery Care guide for best practices on maintaining your piece.
Can I exchange my order?
The quickest way to get the piece you want is to follow our returns process and place a separate order for the new item. This ensures availability and faster delivery.
Please get in touch with our team@graedance.com should you have any questions.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the outcome via email. If approved, your refund will be processed to your original payment method within 3–5 business days. Please allow additional time for your bank or card provider to post the refund to your account.
REPAIRS AND WARRANTY
Do your pieces come with a warranty?
Yes. We offer a 12-month repair warranty on all Graedance pieces, covering manufacturing faults that occur under normal wear conditions. This includes defects in construction such as faulty clasps, loose stone settings, or structural issues that are not the result of external impact, misuse, or improper care.
The warranty does not cover general wear and tear, cosmetic changes (such as natural tarnishing or patina on silver), damage resulting from accidents, chemical exposure, or failure to follow our care guidance.
To make a warranty claim, please email team@graedance.com with your order number and photographs of the issue. We will assess each case and work with you toward a resolution, which may include repair, replacement of the affected component, or other remedies at our discretion.
What if my piece needs repair after the warranty period?
We stand behind the longevity of our work. If your piece falls outside the 12-month warranty period, we're still happy to help where we can. Please reach out to team@graedance.com with details and photographs, and we will advise on available repair options. Repair fees, if applicable, will be communicated before any work is carried out.
For ongoing care guidance and best practices to extend the life of your jewellery, please review our Jewellery Care instructions.
Jewellery & Care
What is demi-fine jewellery?
At Graedance, demi-fine jewellery is the meeting point of thoughtful design and enduring quality. Crafted from precious metals such as sterling silver and 18k gold vermeil, it offers the refinement and durability found in fine jewellery, while remaining more accessible.
Positioned between fine and costume jewellery, demi-fine balances craftsmanship with innovation. It allows for creative freedom — combining contemporary forms, adaptable elements, and symbolic details — without compromising on material integrity.
At its core, demi-fine is designed to be versatile and timeless. Whether worn daily or passed on, these pieces are built to retain their beauty and relevance, reflecting a modern approach to wear, utility, and artistry.
What is your jewellery made out of?
Most of our pieces are 925 silver or are high-quality rhodium plated. Where we are able, we utilise recycled silver to create the pieces, facilitating less chemicals and natural resources in the creation of the jewellery. Our silver pieces are also not plated, which means they have a strong natural shine to them and are more considerate of the environment.
We also use 18K gold vermeil for our warm toned pieces, which is a thick layer of gold melded upon sterling silver.
How do I take care of my Graedance piece?
To maintain your piece's appearance over time, please follow the instructions provided on your care card.
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Silver
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For sterling silver pieces, your natural body oils will assist in maintaining the appearance of these pieces, so frequent wear can prevent tarnishing over time.
If tarnishing is present, use the care clothe provided or other silver polishing clothes to gently wipe and renew the shine of the silver.
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Rhodium-Plated
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Rhodium is a rare and valuable metal, known for it's resistance to tarnishing - thus we've chosen it as precious metal coat for our brass pieces. For optimal care, please:
1. Avoid exposing your jewellery to harsh chemicals, such as bleach and ammonia, as these can damage the rhodium plating. This includes perfumes, oils and toileteries.
2. Avoid humid environments and remove your jewellery before swimming, bathing, or engaging in activities that could cause it to come into contact with water or other liquids.
A regular clean with the cloth provided to remove dirt and oils will also extend the life of your rhodium-plated pieces.
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Gold
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Our 18k gold pieces are crafted with a thick layer of gold over sterling silver. To preserve their golden hue:
1. Store individually in a dry space, away from sunlight and humidity.
2. Avoid contact with abrasive surfaces or chemicals that may erode the gold layer.
3. After wearing, gently wipe with a soft cloth to maintain their sheen over time.
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Gemstones
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Admire the natural differences in gemstones in your pieces. For care:
1. Avoid exposing gemstones to water, extreme temperatures, or chemical agents.
2. Do not use ultrasonic cleaners or harsh cloths—use only soft, lint-free cloths for gentle cleaning.
3. Store away from other jewelry to prevent scratching, preserving both the stone and its setting.
What ring size am I?
If you're unsure on what size to take, please go to the size guide. If you have further questions, please don't hesitate to contact our team via email.
What is adaptable sizing?
Most of our rings are designed with adaptable sizing (marked on the description), which means we utilise the softness of silver to allow for the wearer to make light manual adjustment of the base. This means you're able to wear your piece across multiple fingers and across the length of the finger (such as the base or tip). When making adjustments, please be gentle as forceful impact can break or damage the ring.
ORDERS & PAYMENT
What currency will I be billed in?
Please select your delivery country and preferred billing currency in the drop-down box at the bottom of the page. If your country is not listed, please leave it as the default country, Australia.
If your question isn't listed, don't hesitate to email team@graedance.com.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay, iDEAL, Bancontact, and Wero. All transactions are processed securely through Shopify Payments.
Can I modify or cancel my order after placing it?
As we aim to dispatch orders promptly, modifications or cancellations may not always be possible. If you need to make a change, please email team@graedance.com as soon as possible and we will do our best to accommodate your request before the order is dispatched.
WHOLESALE & STOCKISTS
Do you offer wholesale?
Yes, we work with a curated selection of retail partners. For wholesale enquiries, please email team@graedance.com with details about your store and we will be in touch.
To see where Graedance is currently stocked, please visit our Stockists page.
SUSTAINABILITY
What is Graedance doing for sustainability?
Sustainability is a core consideration in how we operate. All shipments are 100% carbon neutral through Shopify Planet. Where possible, we utilise recycled silver in production — reducing the use of chemicals and natural resources. Our packaging is designed to be eco-conscious and minimal.
For more detail on our commitments, please visit our Sustainability Statement.
