Repair Service
Repair Service
At Graedance, we take great pride in hand-crafting each piece with meticulous care and attention to detail.
To ensure your Graedance piece maintains its stunning appearance, we recommend following a few simple care guidelines. Please note that we cannot be held responsible for any damage caused by mishandling, or by any unauthorized alterations by third parties.
If your Graedance piece needs a repair via simple solder, simply send your piece to us via registered mail at:
Graedance
Suite 504, Level 5, 358 Lonsdale Street
Mitchell House
Melbourne, VIC 3000
Australia
Once checked out, please kindly attach your order number within your return item so we can look after it for you.
Shipping
Complimentary shipping is available for all Australian orders.
Free international express shipping is available on all orders over $240 AUD / 165 USD / 150 EUR.
For orders under this amount, please see here for more information on our subsidised freight costs.
Please see here for our returns policy.
We are proud to announce that all our shipments are now climate neutral.
Size Guide
For necklaces and bracelets, please see product information for sizing information.
For rings, note that they are designed with a conscious acknowledgement that our body changes.
Adapt-size rings are measured across three classic sizes and can be adjusted to be worn across most of your fingers.
Take a size down if you wish to wear rings not on the base of your fingers, but rather on the distal or middle phalanx.
Packaging
All our designs come with Graedance's eco-conscious packaging that is created to protect and hold your pieces for years to come.
Each purchase also is delivered with a care card and Graedance jewelry cloth.
Gemstones
For pieces imbued with gemstones, it's important to understand no two gems are alike and therefore there may be variances between each unique piece.
